Retrypay natively integrates with Opera Cloud, Cloudbeds, Mews, SiteMinder, and Stayntouch, reduces your weighted MDR by 25 bps or a contractual refund applies, and consolidates OTAs + PMS + direct channel under one orchestration layer.
Opera Cloud, Cloudbeds, Mews, SiteMinder, Stayntouch, Protel, and Sabre SynXis. Cross-channel tokenization. Automated T+1 reconciliation to SAP, Oracle, Dynamics, and NetSuite.
Virtual USD accounts in Mexico, reducing FX loss on international and cross-border bookings. Up to 12 interest-free installments with AMEX, Citibanamex, Nu, Banorte, HSBC.
ML models specific to hospitality fraud patterns (CNP, no-show disputes, overbooking fraud). Automated representment module with prepared evidence package.
If we fail to deliver at least 25 bps weighted MDR savings over your baseline at 12 months, 50% refund of the monthly license paid during that period.
A hotel group with 12 properties and 2,400 total keys, with 60–70% of business from OTAs, 20–25% direct, and 10–15% corporate/group sales, typically runs between four and seven active PSPs simultaneously: the PMS PSP (Opera, Cloudbeds, Mews, SiteMinder, Stayntouch), the booking engine PSP (SynXis, Guestline, Profitroom), the independent channel manager PSP (SiteMinder, STAAH, Cubilis), the Shift4 or local processor for walk-in payments at reception, the OTA-specific portal PSPs, and the acquirer bank where funds settle. Each with its own MDR, settlement rules, reporting formats, and reconciliation calendars.
The result is a patchwork architecture generating five simultaneous leaks:
The group's negotiating power dilutes when volume is split across 6 PSPs. A hotel group that could be paying a consolidated 1.85% actually pays between 2.20% and 2.60% weighted because no individual PSP sees enough volume to offer the wholesale rate. In a group with USD $180M annual TPV, 30 bps of mis-negotiated MDR means USD $540,000 lost each year.
International guests represent 35–70% of the mix at destination tourism groups. Many pay in USD, but the hotel receives settlement in Mexican pesos at the settlement-day spot rate (T+2 or T+3), not the booking-day rate. That gap is typically between 1.2% and 2.5% on the total USD amount, accumulating across 50% of revenue to USD 900K – 2.2M annually lost for a group that size.
Typical chargeback rates in hospitality range 0.7% to 1.4% of TPV (well above general e-commerce). Of these, 45–60% are lost not because the charge is truly illegitimate, but because evidence is not prepared well (cancellation policy not properly archived, check-in confirmation absent, guest signature not digitized). Each lost chargeback costs USD 400–800 in amount + USD 150–250 in fees + reputation score.
Hotel groups process a complex mix of international cards, high-risk BINs for generic antifraud, large amounts (average USD $1,200–$3,500) and intense seasonality. The PMS PSP's out-of-the-box antifraud typically rejects 12–18% of legitimate transactions because it's not trained on hospitality patterns. Those false positives are lost bookings: with an ADR of USD $280 and average stay of 3.4 nights, each lost booking costs USD $950 in direct revenue + 18–22% OTA replacement commission.
Reconciliation between PSPs, PMS, and ERP typically consumes 45–70 person-hours per month per 500 keys. Human error, batch reprocess, CFO-escalated discrepancies, manual journal entries in SAP/Oracle. For a 2,400-key group, that's 220–340 monthly hours of back-office work exclusively on payment reconciliation.
LATAM hotel group with 14 properties, 2,800 keys, USD $220M annual TPV. At 12 months post go-live with Retrypay:
| Leak | Reduction |
|---|---|
| Weighted MDR | -42 bps (2.45% → 2.03%) |
| Cross-border FX loss | -68% |
| Lost chargebacks | -55% |
| Antifraud false positives | -73% |
| Monthly reconciliation hours | -82% |
Aggregated annualized impact: USD $2.1M in savings + recovered revenue.
Hotel Group Return Guarantee: if at 12 months of operation across 100% of your properties we have not delivered net savings of at least 25 bps of weighted MDR over your pre-Retrypay baseline (measured by your external auditor), 50% refund of the monthly license paid during that period.
Book a complimentary Payment Audit. In 2 weeks we identify the quantum of your annual leakage and deliver a capture roadmap.
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