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Disclaimer: The document provided is a translation from the original in Spanish. While every effort has been made to ensure the accuracy of the translation, discrepancies may occur due to linguistic and cultural differences. The original Spanish version should be consulted for any official or legal purposes. You can see the original document here

1.- “RETRY PAY” Promotora de Inversión de Capital Variable Limited Company with its address at Avenida Hidalgo número 1995, interior 7-09, Colonia Ladrón de Guevara, C.P. 44600, in Guadalajara, Jalisco, Mexico, hereinafter referred to as the Controller of the personal data and information we collect from you as the Owner thereof, we inform you of the following:

This PRIVACY NOTICE and the information requested are based on the Political Constitution of the United Mexican States, article 16 fraction II and the Federal Law on Personal Data Held by Private Parties (LFPDPPP) articles: 3, 8, 15, 16, 25, 28, 36, 37, its Regulations and Guidelines. The reference to the above-mentioned articles does not exclude the total content of the said Law or Regulations or Guidelines.

2.- PERSONAL DATA: Any information relating to an identified or identifiable natural person is considered personal data.

The personal data we collect, and for which you as the Owner are responsible for their veracity, are as follows: full name with surnames, valid and official identification, email address, RFC, fiscal address, contact telephone number, banking information for charging or deposit through interbank transfer if applicable.

In the case of legal persons, we will collect legal data in order to carry out the corresponding contracts for the provision of our services and to ensure that we will protect them.

The data to be processed would be as follows: company name, legal data of the constitution of your company, and the documents that prove your personality, as well as your legal powers, official identification of the representative or attorney-in-fact, address to receive any kind of notifications, email address, RFC, banking information for charging or deposit through interbank transfer if applicable, proof or certificate of tax status.

3.- SENSITIVE PERSONAL DATA: Sensitive data is considered personal data that affects the most intimate sphere of its owner, or whose misuse may give rise to discrimination or carry a serious risk to the latter. In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical, and moral beliefs, union affiliation, political opinions, sexual preferences are considered sensitive.

We inform you that “RETRY PAY” Promotora de Inversión de Capital Variable Limited Company will not request sensitive data.


RETRY PAY” Promotora de Inversión de Capital Variable Limited Company will obtain personal data and, where applicable, that of the legal entity through your representative directly at the time of your hiring, or we will request only some at the time of requesting our services on our website to subsequently, at the time of hiring, collect the missing data.

5.- PURPOSE OF PROCESSING PERSONAL DATA: Personal data will be used to formally establish the contractual relationship with you and “RETRY PAY” Promotora de Inversión de Capital Variable Limited Company.

6.- TRANSFER OF PERSONAL DATA: “RETRYPAY” Promoting Anonymous Company of Variable Capital Investment as The Responsible informs you that only the data collected in the service order will be transferred to the Auditors, Tax Advisors and/or Payment Processors or similar entities with whom “RETRYPAY” has a contractual or commercial relationship for your benefit and who have signed a confidentiality agreement in their case, in order to carry out both the internal control procedures required by “RETRYPAY” and those required to provide you with a better service, so by signing this Privacy Notice you authorize us to transfer such data for the aforementioned purpose.

If your data were required by any authority, we will notify you so that you can assert your rights.

You are informed that in no case will the data provided by you be used for discriminatory purposes.

7.- ARCO RIGHTS: In accordance with the (LFPDPPP), you have the rights of Access, Rectification, Cancellation and Opposition to Treatment, known as “ARCO Rights”, which are briefly explained below:

  • Access: Right to access the personal data we have of you, as well as to obtain information regarding the conditions under which your data is treated.

  • Rectification: Right to rectify your personal data in case they are inaccurate or incomplete.

  • Cancellation: Right to request that we cancel the personal data we have of you when you consider that they are not being treated in accordance with the principles and duties established by the (LFPDPPP), its Regulation, and guidelines.

  • Opposition to Treatment: Right to object to the processing of your personal data when there is a legitimate cause or so that your data is not processed for specific purposes.

As the Holder, you may request the Responsible at any time to access, rectify, cancel, or oppose the personal data that concerns you either by email to the following address: or in a written document duly signed at: Hidalgo Avenue number 1995, interior 7-09, Ladrón de Guevara neighborhood, C.P. 44600, in Guadalajara, Jalisco, Mexico, legal department.

Regarding the cancellation, opposition, or revocation, we inform you that in such a case, “RETRY PAY” Promoting Anonymous Company of Variable Capital Investment will be unable to carry out a contractual relationship with you and without any responsibility for us.

Your requests for cancellation, revocation, and opposition to treatment will be evaluated in accordance with the provisions of the LFPDPPP and its feasibility or infeasibility will be resolved considering the provisions of the LFPDPPP, its Regulation, and guidelines.

For cases of rectification of personal data, the Holder must indicate the modifications to be made and provide the documentation that supports their request.

The Responsible will indicate the deadlines regarding the adopted determination.

8.- SECURITY MEASURES: The Responsible recognizes the value of your personal data, so it has implemented technical and organizational security measures that prevent its use for purposes other than those authorized in this PRIVACY NOTICE, as well as its alteration, loss, theft, or access by unauthorized persons.

9.- AUTHORIZATION OF THE PRIVACY NOTICE AND MODIFICATIONS: We inform you that if you, as the Holder of personal data, do not authorize this PRIVACY NOTICE, we will be unable to provide you with any service.

Last update February 20, 2023